Shipping policy

Last updated: September 22, 2026

Thank you for choosing Kuelox Vibe Lab. This Policy explains order processing, estimated delivery times, shipping rates, tracking, duties and taxes, and delivery issues.

1. Order Processing

Orders are normally processed and prepared for shipment within 1–3 business days. Orders are generally not processed, shipped, or delivered on weekends or public holidays.

Processing may take longer during product launches, major promotions, peak shopping periods, public holidays, address verification, payment review, or when a product is subject to transportation restrictions. After shipment, we will send a confirmation email with tracking information when available.

2. Shipping Methods and Delivery Estimates

We use international standard shipping, air parcel services, local postal partners, or other appropriate carriers based on the destination, product type, and order value.

Delivery is generally estimated at 8–15 business days after shipment, unless a different estimate is displayed at checkout. For India, the currently displayed estimate is 10–15 business days after shipment. The 1–3-business-day processing period is additional to the delivery estimate.

All delivery dates are estimates rather than guarantees. Customs clearance, local carrier operations, remote-area delivery, public holidays, severe weather, peak seasons, restricted items, or circumstances outside our reasonable control may affect delivery.

3. Shipping Rates

The shipping rate applicable to an order depends on the destination and order value. The final available method and charge are displayed at checkout before payment.

United States/Europe shipping zone

• Standard shipping: Free
• No minimum order value for the free standard rate in this zone.
• This Shopify shipping zone includes the United States and the European and other destinations assigned to that zone in checkout.

Canada and Japan

• Orders from $0.00 to $128.99: $12.99 standard shipping
• Orders of $129.00 or more: Free standard shipping

Russia

• Orders from $0.00 to $99.99: $15.00 standard shipping
• Orders of $100.00 or more: Free standard shipping

India

• $9.99 standard shipping
• Estimated delivery: 10–15 business days after shipment

Saudi Arabia and the United Arab Emirates

• $20.00 standard shipping

For a destination not listed above, any available rate will be displayed at checkout. If no shipping option appears, we are currently unable to accept delivery to that address or unable to ship the selected product there.

Promotional free-shipping offers, if any, may be subject to separate terms. If the shipping rate displayed at checkout differs from this Policy because a shipping setting has recently changed, contact us before ordering so we can verify the correct rate.

4. Duties, Import Taxes, and Customs Charges

Applicable import duties, import taxes, and customs charges for accepted orders are included in the amount charged at checkout or are otherwise borne by Kuelox Vibe Lab. Customers should not be required to pay additional import duties or taxes upon delivery.

If a carrier or customs authority unexpectedly requests payment of an import duty, import tax, or customs charge, contact kueloxvibelab@gmail.com before paying where practicable. This does not include taxes or charges caused by inaccurate information supplied by the customer or a customer's separate purchase of brokerage or delivery services.

Customers may be required to provide identification, tax information, or other documentation requested by a customs authority or carrier to complete lawful customs clearance.

5. Product and Destination Restrictions

Shipping availability may vary by product and destination. Aerosols, fixatives, liquids, or other regulated materials may be subject to air-transport, carrier, or local import restrictions and might not be available in every country or through every shipping method.

If we cannot ship an ordered product to your address, we will contact you and offer an available alternative or cancel and refund the affected item or order.

6. Tracking

Tracking information will be emailed after shipment when available. Tracking may take several business days to update after a parcel is handed to the carrier, particularly while it moves between international and local delivery networks.

Tracking events are estimates and may not appear in real time. If tracking has not updated for an extended period, contact us so we can assist.

7. Shipping Addresses and Changes

Provide a complete and accurate recipient name, street address, apartment or unit number, city, region, postal code, telephone number, and any locally required delivery information.

Contact us immediately if you notice an error. We will try to update the address before shipment, but changes cannot be guaranteed after fulfillment begins. We are not responsible for delay or failed delivery caused solely by materially incorrect or incomplete information supplied by the customer, but we will reasonably assist with carrier inquiries and available correction options.

8. Delays

Delays may occur because of customs processing, carrier congestion, remote-area delivery, public holidays, severe weather, natural disasters, labor disruption, peak shopping seasons, government action, or other events outside our reasonable control.

If an order is significantly delayed, contact us. We will review available tracking and work with the carrier where appropriate. Nothing in this section limits a mandatory right relating to late or failed delivery.

9. Lost Packages

Risk of loss remains with us until the order is delivered to you or a person you designate, except where you independently arrange and contract with a carrier that we did not offer.

If tracking indicates loss, an unusually long delay, or delivery that you cannot locate, contact us promptly. We may ask you to confirm the address, check with household members or the local carrier, and complete information reasonably required for a carrier investigation. If the package is confirmed lost, we will provide an appropriate replacement or refund, subject to applicable law.

10. Damaged, Incorrect, or Missing Items

Inspect your order after delivery. If an item is damaged, incorrect, or missing, contact us as soon as possible with your order number and clear photographs of the product, shipping label, outer packaging, and damage.

Where possible, notify us within 7 days after delivery so we can investigate promptly. This requested reporting period does not limit any longer statutory right concerning damaged, defective, incorrect, or nonconforming goods. Keep the item and packaging until we advise whether they are needed for a carrier claim.

11. Contact Us

For shipping, delivery, customs, or tracking questions, contact:

Kuelox Vibe Lab
Operated by 珠海沛屿有限责任公司
Email: kueloxvibelab@gmail.com
Phone: +86 13532244033
Website: https://kueloxvibelab.com