配送ポリシー
Shipping Policy
Thank you for choosing Kuelox Vibe Lab. We are committed to delivering your art supplies safely and efficiently, including oil pastels, paper, fixatives, markers, crayons, and other creative materials.
1. Order Processing Time
All orders are processed and prepared for shipment within 1–3 business days.
Orders are not processed, shipped, or delivered on weekends or public holidays.
After your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
2. Shipping Methods & Delivery Estimates
We use international standard shipping or air parcel shipping depending on the destination, product type, and order value.
Estimated delivery time is usually 8–15 business days after the order has been shipped. Delivery times may vary depending on the destination country, customs clearance, local postal service, weather conditions, peak seasons, or other carrier-related delays.
3. Shipping Rates
Shipping rates are calculated based on your shipping destination and order value. The final shipping cost will be shown at checkout before payment.
Destination: USA & Europe
Shipping Method: Free Shipping
Rate: Free shipping on eligible orders
Destination: Canada & Japan
Shipping Method: Standard Shipping
Rate: $12.99 for orders from $0.00–$129.00
Free Shipping: Free shipping on orders $129.00+
Destination: Russia
Shipping Method: Standard Shipping
Rate: $15.00 for orders from $0.00–$100.00
Free Shipping: Free shipping on orders $100.00+
Destination: India
Shipping Method: Standard Shipping
Rate: $9.99
Estimated Delivery: 10–15 business days
Destination: Saudi Arabia
Shipping Method: Standard Shipping
Rate: $20.00
For destinations not listed above, available shipping options and rates will be displayed at checkout if shipping is available to your location.
4. Duties, Taxes & Customs
Kuelox Vibe Lab aims to provide a smooth international shopping experience. Any duties, taxes, or customs-related charges are handled according to the shipping destination and the checkout settings shown at the time of purchase.
If additional customs information is required by your local customs office or shipping carrier, customers may need to provide the required information to complete delivery.
5. Order Tracking
Once your order has been shipped, tracking information will be provided by email when available.
Please allow some time for tracking details to update after the package has been handed over to the carrier.
6. Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
Kuelox Vibe Lab is not responsible for delivery delays, failed delivery, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address before the order is shipped, but changes cannot be guaranteed after fulfillment has started.
7. Shipping Delays
While we do our best to ship orders on time, delivery may occasionally be delayed due to customs processing, local carrier delays, public holidays, severe weather, peak shopping seasons, or other circumstances beyond our control.
If your package is significantly delayed, please contact us and we will help you check the shipment status.
8. Lost or Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with your order number, photos of the damaged item, and photos of the packaging.
If a package appears to be lost in transit, please contact us so we can assist with checking the tracking status and working with the carrier when possible.
9. Contact Us
If you have any questions about shipping, delivery, or your order status, please contact us at:
Email: kueloxvibelab@gmail.com
Store: Kuelox Vibe Lab
Website: kueloxvibelab.com