Visit My Account and enter the email address used for your order. Shopify will send a one-time sign-in code to that address, so you do not need to remember a password.

After signing in to My Account, you can view orders connected to your email address and open an order to see its current status. Tracking details will appear when they are available.

Please contact us as soon as possible with your order number and the change you need. We will do our best to help before fulfillment begins, but an address change, product change or cancellation cannot be guaranteed once the order is being processed or has shipped.

First check your spam or junk folder and confirm that the email address entered at checkout is correct. If the message is still missing, email kueloxvibelab@gmail.com with your name and the approximate time of purchase so we can check the order.

The payment methods available for your country and currency are displayed securely at checkout. Availability may vary by market and device.

Orders are normally processed and prepared for shipment within 1–3 business days. Weekends and public holidays are not counted as business days.

Estimated delivery is usually 8–15 business days after shipment. Orders to India are generally estimated at 10–15 business days. Customs processing, local carrier delays, severe weather and peak seasons can affect the final delivery date.

Our current standard shipping rates are:

• United States and Europe: free shipping.
• Canada and Japan: $12.99 for orders below $129; free shipping on orders of $129 or more.
• Russia: $15 for orders below $100; free shipping on orders of $100 or more.
• India: $9.99.
• Saudi Arabia and the United Arab Emirates: $20.

For other available destinations, the exact rate will be shown at checkout before payment.

Applicable duties, taxes and customs-related charges are handled through the checkout price and our shipping arrangements. You should not normally be asked to pay an additional import charge at delivery. If a carrier sends an unexpected payment request, please contact us before paying it.

When tracking is available, we will send it to the email address used at checkout. You can also sign in to My Account to view your order status. Carrier tracking can take a little time to update after a parcel is handed over.

Check the latest carrier scan first and allow time for local tracking updates. If the parcel is significantly beyond its delivery estimate or tracking has stopped updating, contact us with your order number so we can help check the shipment.

You may request a return within 30 days of receiving your order. Please contact us before sending anything back; unauthorized returns cannot be accepted.

For a standard return, the item must be unopened, unused and untested, in its original packaging, and include all tags, accessories, protective materials and seals. Proof of purchase is also required. Different arrangements apply when an item arrives damaged, defective, incorrect or incomplete.

For a change-of-mind return or an item ordered by mistake, the customer arranges and pays for return shipping to our approved return address in China. If the item is damaged or defective, or we sent the wrong item, we cover the associated return shipping cost. We do not charge a restocking, return-handling or processing fee.

Please contact us promptly at kueloxvibelab@gmail.com. Include your order number and clear photos of the product and packaging. We will review the information and provide the appropriate resolution.

We do not currently offer direct exchanges because of international shipping times. If you prefer another product, color set or variation, you may return an eligible item and place a new order separately.

After the return is received and inspected, an approved refund is issued to the original payment method within 10 business days. Your bank, card issuer or payment provider may need additional time to post the funds to your account.

Kuelox Vibe Lab is an independent retailer and distributor of Kuelox art materials. We curate products from the Kuelox range and make them easier for international customers to discover, compare and purchase.

Start with how you like to work. A smaller balanced set is useful for learning color mixing and everyday sketching, while a larger set gives you more ready-made shades for portraits, landscapes and detailed studio work. Compare the color range, pastel size, softness and intended experience level shown on each product page.

Screens reproduce color differently, and the appearance of a pastel can change with the paper color, texture, pressure and layering method. Product images are a useful guide, but a physical swatch on your chosen surface gives the most reliable working reference.

Keep oil pastels in their tray or original packaging, in a cool and dry place away from direct sunlight and heat. Wipe excess color from the wrappers before storage and keep sticks separated where possible to reduce color transfer.

Oil pastels generally remain workable and do not dry like conventional paint, so finished surfaces can still smudge. Protect artwork from direct contact, frame it with suitable spacing, or use a compatible oil-pastel fixative according to its directions. Always test a fixative on a sample first because it can affect color and surface finish.

Aerosol and solvent-based products can be restricted by international carriers and local transport rules. Product availability is therefore destination-dependent. The storefront and checkout will show whether a particular fixative can be shipped to your address.